Metryst Support

Email support@cladose.com and we will get back to you. Please do not include intimate details in your message; we never need your records to help you, and the app never attaches them automatically.

Common questions

How do I restore Premium on a new iPhone?

Sign in with the same Apple Account, then go to Settings, then Account, then Manage Subscription, and tap Restore Purchases.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Metryst. Deleting your Metryst account does not cancel the subscription.

How do I export or delete my data?

In Metryst, go to Settings, then Account. Use Export My Data for a copy, or Delete Account to delete your account and its records. A partner keeps any copies they already accepted.

My partner's invitation link opens a web page instead of Metryst.

Install Metryst first, then go back to the message and tap the invitation link again. You can also enter the invite code in Metryst under Settings, then Relationship, then Partners.

Privacy requests

To access, delete or ask about your data, email privacy@cladose.com. See the Privacy Policy and Consumer Health Data Privacy Policy for details.

Security

To report a security issue, email security@cladose.com.